Frequently Asked Questions
MCM’s seasonal sales happen twice a year. You can sign up HERE to receive a personalized invitation to each sale, as well as alerts about other exclusive promotions and events. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Please also note that sale purchases are final and no refunds or exchanges are available.
Account registration is not necessary for shopping and placing orders, but it does come with benefits. With an MCM account, you can:
● Track your orders and review past purchases
● Manage your personal data and save your preferred settings
● Manage your account details and address book
● Receive email alerts about online events, exclusive products and special promotions
If you’d like to create an account, simply click HERE.
We understand why you’d want to get your MCM items as fast as possible, so we work closely with our shipping partner to minimize any delays. Shipping time is calculated from the moment an order is accepted and includes two business days for processing and dispatching. (Note: Processing may take longer during our sale periods or other high-peak seasons.) We offer complimentary ground shipping to addresses within the United States (excluding Hawaii and Alaska) and expedited shipping for the following extra charges:
Ground Shipping - Complimentary
2 Day Shipping - $25.00
Next Day Shipping - $35.00
We do not ship Ground to Hawaii, Alaska and Puerto Rico
Expedited shipping orders must be placed by 2 pm EST in order to be shipped the same day
We require a signature for all deliveries and therefore do not ship to PO Boxes
In addition to the United States, we currently accept orders from Puerto Rico.
We ship international orders through UPS Standard Ground and UPS Express Air Services. Please select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees. The options are as follows:
UPS Standard Ground - Delivered Duties Paid (DDP)
· Delivery is approximately 6-8 business days after the time of shipment
· Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
· Package is traceable and your shipping confirmation will include tracking information
· Package can be tracked at https://www.ups.com/tracking/tracking.html
· Delivery will be made by UPS
UPS Express Air - Delivered Duties Paid (DDP)· Delivery is approximately 2-3 business days after the time of shipment
· Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
· Package is traceable and your shipping confirmation will include tracking information
· Package can be tracked at https://www.ups.com/tracking/tracking.html
· Delivery will be made by UPS
Please Note:
• Orders are usually packed and ready to ship 1-2 business days after the order is placed
• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
• All prices are quoted in US Dollars for all applicable costs, including shipping, taxes, and duties.
• Duties and taxes vary by country of destination and will be determined during checkout
• Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused shipments.
• International orders cannot be shipped to a APO/FPO address
As soon as your order ships, you will receive an email confirmation with your shipping details and tracking number. If you have an account at the MCM Online Store, you will be able to view and track the status of your shipment at your “My Account” link. For easy order tracking and other great benefits, you can register here.
If you do not have a registered account, you can still track your orders using your order tracking number here.
Once your order is placed, we’ll be unable to change or cancel it, so please check your shopping bag carefully before finalizing your order. If you decide you don’t want something, you can return it within 30 days, unless it is a final sale item.
If you need more support, you can email or call us any time at contact.us@mcmworldwide.com or 1-855-MCM-1976.
Please note that our welcome code can only be redeemed once.
It is valid exclusively for full-priced items and cannot be applied to items on sale.
Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help Monday - Sunday 9am-9pm EST.
Or reach us at contact.us@mcmworldwide.com
Available to answer questions
Monday - Sunday 9am-9pm EST