Frequently Asked Questions

MCM’s seasonal sales happen twice a year. You can sign up HERE to receive a personalized invitation to each sale, as well as alerts about other exclusive promotions and events. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Please also note that sale purchases are final and no refunds or exchanges are available.

Sorry, but we are unable to offer price adjustments or price matching.

Account registration is not necessary for shopping and placing orders, but it does come with benefits. With an MCM account, you can:

● Track your orders and review past purchases

● Manage your personal data and save your preferred settings

● Manage your account details and address book

● Receive email alerts about online events, exclusive products and special promotions

If you’d like to create an account, simply click HERE.

Yes it is. We insure all items against theft and accidental damages while they’re in transit to you. Once your items have been delivered and signed for, they are no longer covered by insurance. If your package arrives and appears to be damaged, we recommend that you refuse the delivery, or make a note that you are accepting a damaged box when you sign for it. If you need further help or assistance, please email us at [email protected] or call us at 1-855-MCM-1976.

Please allow 24-48 hours for your order to be processed. You’ll know you’ve placed an order successfully when you receive an order confirmation from us via email. Remember that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed your order. The only way to secure your desired items is to finish the checkout process. Only the order confirmation email confirms we have received your order. Once your order has been dispatched, you will receive a separate email notification with the shipping information.

The order confirmation email lets you know your order is being processed. Then, the shipping confirmation email tells you that your order has left the warehouse and is on its way to you.

We understand why you’d want to get your MCM items as fast as possible, so we work closely with our shipping partner to minimize any delays. Shipping time is calculated from the moment an order is accepted and includes two business days for processing and dispatching. (Note: Processing may take longer during our sale periods or other high-peak seasons.) We offer complimentary ground shipping to addresses within the United States (excluding Hawaii and Alaska) and expedited shipping for the following extra charges:

Ground Shipping - Complimentary

2 Day Shipping - $25.00

Next Day Shipping - $35.00

We do not ship Ground to Hawaii, Alaska and Puerto Rico

Expedited shipping orders must be placed by 2 pm EST in order to be shipped the same day

We require a signature for all deliveries and therefore do not ship to PO Boxes

In addition to the United States, we currently accept orders from Puerto Rico.

We ship international orders through UPS Standard Ground and UPS Express Air Services. Please select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees. The options are as follows:

UPS Standard Ground - Delivered Duties Paid (DDP)

· Delivery is approximately 6-8 business days after the time of shipment

· Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery

· Package is traceable and your shipping confirmation will include tracking information

· Package can be tracked at https://www.ups.com/tracking/tracking.html

· Delivery will be made by UPS

UPS Express Air - Delivered Duties Paid (DDP)

· Delivery is approximately 2-3 business days after the time of shipment

· Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery

· Package is traceable and your shipping confirmation will include tracking information

· Package can be tracked at https://www.ups.com/tracking/tracking.html

· Delivery will be made by UPS

Please Note:

• Orders are usually packed and ready to ship 1-2 business days after the order is placed

• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates

• All prices are quoted in US Dollars for all applicable costs, including shipping, taxes, and duties.

• Duties and taxes vary by country of destination and will be determined during checkout

• Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused shipments.

• International orders cannot be shipped to a APO/FPO address

Unfortunately, we cannot refund your original shipping, duties, taxes and fees. If you return your purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

As soon as your order ships, you will receive an email confirmation with your shipping details and tracking number. If you have an account at the MCM Online Store, you will be able to view and track the status of your shipment at your “My Account” link. For easy order tracking and other great benefits, you can register here.

If you do not have a registered account, you can still track your orders using your order tracking number here.

Once your order is placed, we’ll be unable to change or cancel it, so please check your shopping bag carefully before finalizing your order. If you decide you don’t want something, you can return it within 30 days, unless it is a final sale item.

If you need more support, you can email or call us any time at [email protected] or 1-855-MCM-1976.

No, but you will not be able to fill your shopping bag with more than 10 items per order. Please note, that MCM reserves the final right to accept (or refuse) your order, as indicated within the TERMS AND CONDITIONS of our site.

Please note that our welcome code can only be redeemed once.
It is valid exclusively for full-priced items and cannot be applied to items on sale.