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Frequently Asked Questions

With proper care, your MCM items are designed to withstand the demands of regular wear and guaranteed to last a lifetime. Here are a few things to keep in mind as you enjoy your MCM items:

● Take care when inserting heavier items into handbags, backpacks and luggage, so you do not damage or deform the product.

● Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.

● Direct exposure to sunlight or illumination may discolor the product.

● Alcohol and oily substances, such as perfumes or cosmetic products, may damage or contaminate the product.

● External friction or shock may cause color transfer, contamination and abrasion—especially on brightly colored items.

MCM items tend to get a lot of use by our customers, but there will be times when you’ll need to store them. Here’s what we recommend:

● Place your item in a dust bag and store it in a dry, cool place. Keep the item in its intended shape and make sure its handle or shoulder strap is not pressed or creased.

● Use a soft, dry cloth to gently tap and blot the product to remove any soiling before storage.

● Never dry clean your leather bags and accessories.

FOR EXOTIC SKINS:

● Please handle exotics with care. The surface of the skin can rub off due to external friction, and scales can rise or detach due to external shock.

FOR EMBOSSED LEATHERS:

● Please treat embossed leather items with care. External friction may cause their surfaces to scale off.

● Products with an embossed logo should be treated with extra care, as the logo can be bent out of shape under heavy weight.

● The logo area of an enamel-coated product may be subject to shifts in color.

FOR METALLIC LEATHERS:

● Please handle metallics with care, as the folding portion may become wrinkled or cracked.

● Exposure to sunlight or illumination may cause discoloration. Always store items in a cool, dry place.

● Traces of metallic powder can come off of the item onto clothing or upholstery.

FOR JEWELLERY, STUDS AND STONES:

Handle jewelry and any items featuring studs or stones with care. External pressure can damage these embellishments. Studs and stones may scratch or damage other objects.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.

CALL US 1-855-MCM-1976
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