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Frequently Asked Questions

Simply make your selections and add them to your bag as usual. The option to select a pickup store will appear at checkout if it’s available for your item. Enter your address details to locate the store where you would like to pick up. Once you’ve selected a store, you may proceed to complete checkout and provide payment information.

Once you have placed your order online, we’ll authorize your payment method. You will be charged for the in-store pickup items when the item is confirmed to be ready for pickup. You will receive an email at that time to let you know the charge has been made to your account.

Once you have placed your order online, we’ll authorize your payment method. You will receive an email letting you know that your order is processed and ready for pickup. Simply bring your order confirmation email (mobile or a printed copy) to the store, along with a valid government photo ID, to pick up your items. Your order will be held for 48 hours from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.

Your order will be held for 48 hours from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.

Unfortunately, after receipt of your confirmation email, you will not be able to change or cancel your order. Your order will be held for 48 hours from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.
Yes, we do offer the option to have someone pick up your order on your behalf. They must be able to present your photo ID and the order confirmation email (mobile or a printed copy) when they arrive at the store.
Yes. You can return your in-store pickup items to any MCM boutique in the United States. If you would like to return to the online store, please follow our easy return instructions HERE.
Yes. Simply take your items in new/unused condition and your order details (email, packing slip, or order number) to any MCM boutique and our dedicated in-store associates will be happy to help.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.

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