Frequently Asked Questions

Eligible items can be returned within 30 days of delivery. Items related to personal hygiene (e.g., swimwear, socks, perfume) can only be returned or exchanged if the seal on the packaging has not been opened.
Exchanges are not possible online or in store.

Return Conditions
Items must be returned in new, unused condition with all labels and garment tags still attached. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the customer.
Please ensure that all authenticity cards, dust bags, and leather tags are included with your return. Items should be returned in their original packaging to ensure adequate protection during transit.

Shoes and Footwear
All shoes must be tried on a carpeted surface until you are certain of keeping them. Footwear should be returned unmarked and in their original, undamaged shoe box, as the box is considered part of the product.
Shoes returned without a box, in a damaged box, or with marked soles may not be accepted and will be sent back to the customer.

Damaged Items
Please note that items damaged due to wear and tear are not considered faulty and will be classified as invalid for return. In such cases, MCM may deny the return and return the item to the customer.
If you believe you received a damaged or faulty item, please contact our customer service team immediately.

All full priced items can be returned within 30 days of receiving your order. Returns outside this timeframe may be accepted at the sole discretion of MCM.

To track the current status of your return claim:
1. Click “Manage Orders” at the top of the website page.
2. Enter your order number, postal code, and email address in the corresponding fields.
3. Click “Check Order Status.”
4. Select “Track Return” to view the current status of your return.

No, in-store purchases can only be returned at official MCM boutiques.

Yes, items purchased online through MCMWorldwide.com can be returned in-store at official MCM boutiques.
The address, store hours, and contact information of this MCM boutique can be accessed using our Store Locator here.